Refund Policy

Last updated: June 2026

This policy explains when refunds are available for purchases from Eventstronics. It covers our digital store products and our event technology services. If you have any problem with a purchase, please contact us first — we want to make it right.

Digital store products (courses, e-books, scripts, bundles)

Our store products are delivered electronically and are available to download immediately after payment. Because of this, purchases are generally final. However, we will gladly provide a refund or replacement in any of the following cases:

• Duplicate charge — you were billed more than once for the same item.
• Access problem — you are unable to download or open the product and we are unable to resolve it for you.
• Not as described — the product is materially different from its description on the site.

To request a refund, email contact@eventstronics.com within 7 days of your purchase, quoting your order reference (sent in your confirmation email). Approved refunds are issued to your original payment method via Paystack, normally within 5–10 business days.

Event technology services

Service bookings are bespoke and reserve our team and equipment for your date, so refund terms are set out in the written agreement for your project. In general:

• A deposit or booking fee secures your date and covers pre-production and planning.
• Cancellations made well in advance may qualify for a partial refund, less any costs already incurred on your behalf.
• Deposits may be non-refundable once planning, procurement or scheduling has begun.

The specific cancellation and refund terms for your event are those stated in your signed proposal or contract.

Before requesting a chargeback

If something has gone wrong, please contact us first at contact@eventstronics.com. We can almost always resolve issues quickly — usually faster than a bank dispute.

Eventstronics · 6 Aladesanyin Street, Ilasamaja, Lagos, Nigeria · RC 9579242